Who We Are

SLPMAX ("we," "us," or "our") operates the website https://slpmax.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site or make a purchase.

For questions about this policy, contact us at support@slpmax.com.

Information We Collect

Information You Provide

• Account & order information: name, email address, phone number, billing and shipping addresses
• Payment information: credit card numbers and payment details (processed securely by our payment processors — we do not store full card numbers)
• Communications: messages you send us via email or contact forms

Information Collected Automatically

• Device data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent, referring URLs, click behavior
• Cookies & tracking technologies: see the Cookies section below

How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Provide customer support
• Send marketing emails (with your consent — you can unsubscribe anytime)
• Analyze site usage and improve our website and products
• Serve targeted advertising on third-party platforms
• Detect and prevent fraud

Third-Party Sharing

We share your information with the following categories of service providers:

• Shopify: our e-commerce platform that hosts our store and processes orders
• Payment processors: to securely process your transactions
• Fulfillment partners: third-party suppliers and logistics providers, including international fulfillment centers, who ship your orders directly to you
• Analytics: Google Analytics 4 (GA4) to understand website traffic and usage
• Advertising: Meta Pixel and TikTok Pixel for targeted advertising and conversion tracking
• Email marketing: to send newsletters and promotional communications

We do not sell your personal information to unaffiliated third parties for their own marketing purposes, except as described in the "Do Not Sell My Personal Information" section below.

Cookies

We use the following types of cookies:

• Essential cookies: session management, shopping cart, checkout security
• Analytics cookies: Google Analytics to measure site performance
• Advertising cookies: Meta Pixel and TikTok Pixel for ad targeting and conversion measurement

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Your Rights Under GDPR (EEA Residents)

If you are a resident of the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, email support@slpmax.com. We will respond within 30 days.

Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Delete your personal information
• Opt out of the "sale" of personal information
• Non-discrimination for exercising your privacy rights

Under the CCPA, sharing data with advertising pixels (Meta Pixel, TikTok Pixel) for targeted advertising may constitute a "sale" of personal information. See the section below to opt out.

To exercise your rights, email support@slpmax.com. We will respond within 45 days.

Do Not Sell My Personal Information

We share certain data with advertising partners (Meta, TikTok) through tracking pixels, which may be considered a "sale" under the CCPA. To opt out:

• Email us at support@slpmax.com with the subject line "Do Not Sell My Information"
• Disable advertising cookies in your browser settings
• Use the Global Privacy Control (GPC) signal in your browser

Data Retention

• Order data: retained for 7 years for tax and legal compliance
• Marketing data: retained until you unsubscribe or request deletion
• Analytics data: retained for up to 26 months

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and countries where our fulfillment partners operate. We take steps to ensure your data is protected in accordance with this Privacy Policy.

Children's Privacy

Our products are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@slpmax.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

SLPMAX
Email: support@slpmax.com